BDC Agent – Business Development Center (Evening – Full Time)

Mega Kia Brossard, a rapidly growing Kia dealer serving the Brossard region, is looking for a motivated, energetic, and results-oriented BDC agent to support the sales and after-sales departments.

Salary and Conditions

• Overall compensation up to $60,000 and more, with a bonus program
• Evening schedule, full-time:
  • Monday to Thursday: 11:30 a.m. – 8:00 p.m.
  • Friday: 11:30 a.m. – 7:00 p.m.

Responsibilities

Sales

• Quickly handle internet inquiries and incoming calls
• Manage online chat and customer requests
• Follow up with prospects and schedule appointments for sales advisors
• Follow up with clients by phone, text, and email
• Keep client records up to date in the CRM

After-Sales Service

• Book and confirm service appointments
• Follow up on recommended maintenance and post-visit customer follow-up
• Participate in loyalty campaigns

Customer Satisfaction

• Monitor surveys and gather feedback
• Handle inquiries and ensure necessary follow-ups
• Contribute to continuous improvement of the customer experience

Tools and Technologies

• Activix CRM, Merlin (Sales), Talksoon, SBK Telecom
• Artificial intelligence tools to optimize customer follow-ups

Desired Profile

• Excellent communication skills
• Positive, professional attitude, results-oriented
• Organizational skills and diligence in follow-ups
• Comfort with computer tools and ability to manage multiple files simultaneously
• Customer service, call center, or BDC experience (asset)
• Experience in the automotive industry (asset)
• Dynamic and able to thrive in a fast-paced environment

What We Offer

• Competitive base salary and attractive bonus program
• Employee benefits: group insurance (medical, dental, vision, disability, life), travel insurance, prescriptions, medical expenses
• Ongoing training and advancement opportunities
• Modern work environment and dynamic team
• Employee discounts and free parking
• Work-life balance
• Air-conditioned workshop and performance bonuses

About Mega Kia Brossard

We are a rapidly growing dealership focused on technology, innovation, and excellent customer service. You will be part of an ambitious team where your contribution directly impacts results and the customer experience. We prioritize professional development and employee well-being in a modern setting.

Notes

• This offer emphasizes the essential responsibilities and key skills for the position.
• No information regarding the application process is included in this text.