Assistant Service Manager

Assistant Deputy Director – After-Sales Service (Automobile)

BMW Montreal Center, an authorized BMW dealership renowned for operational excellence and top-tier customer service, with over 52 years of history and a team of more than 120 professionals, located in downtown Montreal, is seeking a passionate and results-oriented Assistant Service Director to lead the after-sales service and contribute to the exceptional experience that defines our reputation.

Main Responsibilities

• Ensure the profitability and efficiency of the workshop by optimizing workflows, costs, and productivity.
• Supervise appointment coordinators and ensure proactive management of workloads and priorities.
• Support technical advisors to guarantee clear recommendations that meet BMW standards and customer satisfaction.
• Develop and maintain customer relationships to promote loyalty and provide a high-level customer experience.
• Manage administrative tasks of the service department (reports, indicator tracking, planning, parts and service management, invoicing).
• Collaborate with Sales, Financing, and Parts departments to optimize processes and maximize overall performance.
• Participate in the development and monitoring of budgets and KPI objectives for the department.
• Promote continuous improvement, best practices, and adherence to quality and safety standards.
• Contribute to a positive team culture focused on the customer and talent development.

Candidate Profile

• Minimum of 3 years of experience in a similar position, ideally in automotive or after-sales service.
• Strong team management and supervision experience, with the ability to motivate, develop talent, and achieve goals.
• High customer service orientation and excellent problem-solving skills.
• Good knowledge of after-sales processes and management tools (work plans, CRM, inventory, and billing systems).
• Excellent organizational, communication, and analytical skills.
• Fluent in French; functional English is an asset.
• Relevant degree in operations management, mechanics, or equivalent is appreciated.
• Availability for schedules aligned with service needs; regular weekdays and weekends off.

Working Conditions and Benefits

• Dental insurance; medical and paramedical expense insurance; disability insurance; medication coverage; vision care insurance; life insurance; travel insurance.
• Competitive salary; ongoing training and paid courses; paid time off; sick leave.
• Cafeteria; free parking; vehicle purchase program; employee discounts; employee assistance program; retirement plan.
• Work-life balance; nearby public transportation; company closed on weekends.

Why Join Us BMW Montreal Center is a major player in the automotive sector, recognized for excellence and commitment to a premium customer experience. You will work within a passionate and dynamic team, in an environment that values talent development and collective performance, serving a leading brand.

Operational Tasks (Selected)

• Track work and manage schedules.
• Open and close work orders; produce repair cost estimates.
• Generate monthly reports and prepare manufacturer warranty claims.
• Distribute work and provide customer service.
• Supervise the department and contribute to achieving objectives.

Experience Profile

• Minimum of 3 years’ experience as an Assistant Service Director in the automotive field or equivalent.

This document presents a clear and targeted offer, focused on skills and responsibilities relevant to the position, without including application details. Interested candidates should note that application details are not included in this description.