Assistant Service Manager

Deputy Service Manager – Customer Experience (After-Sales Support)

BMW Montreal Centre, an authorized BMW dealership and recognized leader for operational excellence and top-tier customer service, with over 52 years of history and a team of more than 120 professionals, located in downtown Montreal, is seeking a passionate, results-oriented Deputy Service Manager to oversee the after-sales service and contribute to an exceptional customer experience.

Key Responsibilities

• Ensure profitability and efficiency of the workshop by optimizing workflows, costs, and productivity.
• Supervise appointment coordinators and ensure proactive management of workload and priorities.
• Support technical advisors with clear recommendations, in line with BMW standards and customer satisfaction.
• Develop strong customer relationships, foster loyalty, and deliver a high-level customer experience.
• Manage administrative tasks of the service department (reports, KPI tracking, planning, parts and service management, billing).
• Collaborate with Sales, Financing, and Parts departments to optimize processes and improve overall performance.
• Participate in the development and monitoring of the department’s budget and KPI goals.
• Promote continuous improvement, best practices, and compliance with quality and safety standards.
• Foster a positive team culture focused on the customer and talent development.

Profile Sought

• Minimum of 3 years of experience in a similar role, ideally in the automotive or after-sales service sector.
• Proven experience in team management and supervision, with the ability to motivate, develop talents, and achieve objectives.
• Strong customer service orientation and excellent problem-solving skills.
• Good knowledge of after-sales processes and management tools (work plans, CRM, inventory and billing systems).
• Excellent organizational, interpersonal, and analytical skills.
• Fluency in French; operational English is an asset.
• Relevant degree in operations management, mechanics, or equivalent is appreciated.
• Availability for schedules aligned with the service needs; structured with regular workweeks and weekends off.

Work Benefits and Conditions

• Competitive salary.
• Employee retirement plan.
• Health insurance (medications, dental care, vision care), disability insurance, and life insurance.
• Travel insurance and other coverages (mutual, paramedical).
• Employee assistance program and employee discounts.
• Vehicle purchase program and free parking.
• On-site cafeteria and nearby public transportation.
• Continuing education and paid training.
• Paid vacations and sick leave.
• Work-life balance.

Why Join Us By joining BMW Montreal Centre, you will become part of a leading name in the automotive sector, driven by a culture of excellence, innovation, and customer service. You will work within a passionate and dynamic team dedicated to providing unforgettable experiences to our loyal clients and actively contributing to the growth of a premium leader.

If this role aligns with your spirit and experience, we invite you to consider this opportunity and contribute to the service excellence at BMW Montreal Centre.