Assistant Service Manager – Automotive Sector (South Shore)

A well-established company on the South Shore, active in the automotive sector, is looking for an Assistant Service Manager to support the manager and optimize the department's performance.

About the Company

• Recognized player in the automotive industry, located on the South Shore
• Structured environment, constantly evolving, focused on excellent customer service
• Leadership and career development opportunity

Key Responsibilities

• Support service management in planning, organizing, and operational follow-up
• Analyze department performance and propose concrete improvement actions
• Lead and motivate the team to maintain high-level service and operational efficiency
• Ensure continuous application and optimization of internal processes
• Manage complex customer situations with prompt and professional resolution
• Optimize scheduling and appointment flow to maximize productivity
• Define and monitor performance indicators (KPIs)
• Develop team skills (training, coaching, support)
• Rigorously oversee administrative operations of the department

Operational Missions

• Track work progress and manage workflows
• Open and close work orders
• Produce repair cost estimates
• Manage warranty claims
• Distribute work and coordinate priorities
• Customer service and request resolution
• Overall supervision of the department

Profile

• Relevant experience in a service environment, ideally in automotive
• Natural leadership ability and team mobilization skills
• Excellent communication and interpersonal skills
• Strong organization skills and ability to manage multiple priorities simultaneously
• Skilled in training and coaching
• Analytical mindset and focus on continuous improvement
• Ability to quickly resolve issues
• Rigor, autonomy, and attention to detail
• Professional attitude, proactive, customer-oriented
• Excellent attendance and reliability

Why This Position

• Strategic role with a real impact on service and customer experience
• Dynamic environment that values initiative and professional growth
• Dedicated team committed to service excellence

Benefits

• Competitive salary based on results
• Group insurance (dental, disability, medication, life)
• Employee discounts
• Ongoing training and paid education
• Attractive working conditions: air-conditioned workshop, cafeteria
• Sick leave
• Uniform provided
• Free parking
• Public transportation nearby

Working Conditions

• Dental insurance
• Disability insurance
• Medication coverage
• Life insurance
• Air-conditioned workshop
• Cafeteria
• Sick leave
• Continuing education and paid training
• Employee discounts
• Competitive compensation
• Free parking
• Public transportation nearby
• Uniform provided

How to Apply

Interested in this challenge? Apply now by sending your resume and cover letter via CanadaMotorJobs.com/fr. You can also create a job alert and receive new automotive service assistant manager offers as soon as they are posted. Quickly create your profile and enjoy instant translation and highlighting of your experience to automotive sector employers.

To discover other opportunities in the Brossard area, visit CanadaMotorJobs.com/fr and create your profile today.