Assistant to the Used Vehicle Sales Manager

Volvo Saint-Léonard is seeking an Assistant to the Used Vehicle Sales Manager to support the department and drive commercial performance.

Mission

Actively contribute to the success of used vehicle sales by supporting the manager and assisting advisors operationally, while ensuring profitability and quality of files.

Profile

• Minimum of 5 years experience in automotive sales, with a solid track record of results and excellent closing skills.
• Natural leadership, ability to coach and inspire floor teams.
• Hands-on presence, involved in transactions and exemplary in customer approach.
• Process-oriented, quality-focused, and performance-driven.

Main Responsibilities

Sales and transaction closure

• Intervene in transactions requiring a manager’s involvement.
• Handle complex negotiations and support advisors with their files.
• Address objections and propose solutions tailored to customer needs.
• Actively participate in closing sales and ensure optimal profitability.
• Serve as a resource and reference for advisors at their workstation.

Team management and support

• Supervise and coach used vehicle advisors.
• Share best sales and negotiation practices.
• Ensure compliance with dealership processes and standards.
• Monitor team results and objectives.
• Ensure continuity of operations in the manager's absence.

Sales management and file control

• Verify transaction conditions and key elements.
• Ensure accuracy of prices, discounts, warranties, and products.
• Follow ongoing sales until completion.
• Collaborate with financing and other dealership services.
• Identify issues in files and implement necessary corrections.
• Prepare vehicles and files for delivery.

CRM and customer follow-up

• Ensure rigorous use of CRM by the sales team.
• Follow up on leads, online inquiries, appointments, and sales opportunities.
• Control the quality and frequency of follow-ups, document information in CRM, and plan next steps.
• Optimize conversion rate and overall performance through CRM.
• Master computer tools and CRM/DMS systems used in the automotive industry.

Skills and tools (assets)

• Knowledge of Activix CRM programs, PBS DMS, Dealertrack, vAuto, and inventory and automotive marketing management tools.

Benefits and conditions

• Full-time position, location: Volvo Saint-Léonard.
• Competitive salary with commissions/bonuses.
• Social benefits and opportunities for training and career development.
• Stimulating work environment focused on results.

Ideal candidate profile

The ideal candidate is a recognized closer, capable of intervening at the right moment and supporting staff and management. They prefer to be active on the floor, lead by example through results and customer approach, and aim for progression into management roles.

This description aims to attract experienced professionals looking to evolve into a management position while remaining operationally involved.