Appointment Coordinator – After-Sales Service

Terrebonne Ford is seeking an Appointment Coordinator to strengthen its dynamic team. If you are organized, proactive, and customer-service oriented, this opportunity is for you.

Job Summary

You will manage after-sales service appointments, welcome customers, and ensure a smooth and satisfying experience in coordination with technicians and the Service team.

Main Responsibilities

• Schedule and manage after-sales service appointments in coordination with technicians and clients.
• Welcome customers, assess their needs, and suggest appropriate services.
• Follow up on customer files and handle incoming and outgoing calls to confirm appointments and communicate service information.
• Work closely with the Service team to optimize operations and ensure exceptional customer satisfaction.
• Resolve issues and respond quickly and professionally to customer concerns.

Profile

Experience

• Minimum 1 year of experience in a similar role or in customer service.

Skills and Qualities

• Excellent organizational skills and effective management of multiple tasks.
• Customer service-oriented attitude with good oral and written communication skills in French; English is an asset.
• Ability to work independently while integrating into a team.
• Proficiency with appointment management software and related tools.

Advantages and Working Conditions

• Competitive compensation adapted to experience.
• Ongoing training to support professional development.
• Collaborative and stimulating work environment focused on service excellence.
• Comprehensive benefit package (health and dental insurance, disability insurance, drug coverage, vision and life insurance, travel insurance).
• Sick leave and other protections.
• Company closed on weekends.
• Retirement plan and employee assistance program.
• Free parking and accessible by public transportation.

Why Join Us

Join a company recognized for its excellence and commitment to customer satisfaction, notably awarded the Ford President's Award in 2023. Be part of a winning team that puts the customer at the center of its priorities.

If you are looking for a dynamic career in the automotive sector, this opportunity is perfect for you.