Appointment Coordinator

Title: Appointment Coordinator - After-Sales Service

Overview Terrebonne Ford, a leader in the automotive industry for over 30 years, is seeking an Appointment Coordinator to support our dynamic establishment. If you are organized, proactive, and customer service-oriented, this opportunity is for you.

Main Responsibilities

• Schedule and manage after-sales service appointments in coordination with technicians and customers.
• Welcome customers, assess their needs, and direct them to appropriate services.
• Follow up on customer files and handle incoming and outgoing calls to confirm appointments and communicate relevant information.
• Work closely with the service team to optimize operational efficiency and ensure a high-quality customer experience.
• Resolve issues and respond promptly and professionally to customer concerns.

Desired Profile

• At least 1 year of experience in a similar role or in customer service.
• Excellent organizational skills and ability to manage multiple tasks simultaneously.
• Strong oral and written communication skills in French; English is an asset.
• Ability to work both independently and as part of a team.
• Proficiency with computer tools and appointment management software (e.g., SDS or equivalent).

What We Offer

• Competitive salary based on experience.
• Continuing education and opportunities for professional development.
• Collaborative and stimulating work environment, focused on service excellence.
• Comprehensive benefits: dental and medical insurance, health and paramedical coverage, life insurance, travel insurance, vision health coverage, disability insurance, sick leave.
• Additional benefits: employee retirement plan, free parking, company closed on weekends, and prescription safety glasses.

About Terrebonne Ford Deeply committed to innovation and customer satisfaction, we place service excellence at the heart of our business. Joining Terrebonne Ford means becoming part of a high-performing team renowned for quality service and team spirit.

Note This text focuses on relevant information about the position and employer, without specific application details, external links, or recruitment instructions.