Appointment Coordinator – Service and Sales

St-Constant Honda Desjardins, a Honda dealership recognized in Montérégie and the greater Montreal area, is seeking an Appointment Coordinator. Join a passionate team and play a key role in optimizing our appointment scheduling program for service and sales, to provide an exceptional customer experience from the first contact.

Key Responsibilities

• Manage and optimize the appointment schedule for service and sales, in coordination with technicians and advisors.
• Act as the first point of contact for appointment requests (phone and email); welcome customers and ensure high-quality service.
• Schedule, confirm, and remind customers of appointments; manage modifications, cancellations, and rescheduling efficiently.
• Update customer data in the CRM and ensure the accuracy of records.
• Collaborate with the service, parts, and workshop departments to ensure a smooth and coordinated customer experience.
• Prepare reports on appointment occupancy and performance indicators.
• Participate in the continuous improvement of appointment booking processes and contribute to team training if necessary.

Desired Profile

• Minimum 3 years of experience in schedule coordination, customer service, or a similar role; experience in the automotive industry or a related sector is appreciated.
• Excellent communication skills in French; English is an asset.
• Proficiency with computer tools (Office suite), appointment scheduling software, and CRM.
• Strong organizational skills, versatility, rigor, and customer service orientation.
• Ability to work in a team and handle multiple tasks in a dynamic environment.
• Resistance to stress and ability to propose quick and effective solutions.

Skills and Tools

• SERTI – Administration
• Activix – CRM
• Office Suite and appointment scheduling software

Working Conditions and Benefits

• Competitive salary
• Social benefits (insurance: dental, disability, medication, life, travel)
• Paid time off
• Employee assistance program
• Collaborative work environment focused on professional development and technical expertise
• Training and advancement opportunities within a large automotive network

About

This position is part of St-Constant Honda Desjardins, supporting our after-sales services and sales, with a customer-centric approach focused on excellence and satisfaction from the first contact. If you enjoy optimizing processes, coordinating teams, and providing an impeccable customer experience, this position is for you.