Appointment Coordinator

Job Title Appointment Coordinator – After-Sales Service Location: Montreal (Subaru Métropolitain, flagship Subaru dealership and member of Tremblay Auto Group)

About the Company Subaru Métropolitain is the leading Subaru dealer in Montreal, member of Tremblay Auto Group, renowned for excellence in service and customer experience.

Job Mission Be the first point of contact for customers and ensure the smooth coordination of after-sales service appointments, in order to guarantee a professional and satisfactory customer experience.

Responsibilities

• Schedule and coordinate after-sales service appointments in collaboration with technicians and advisors.
• Manage phone calls and email requests; provide a warm welcome and customer guidance.
• Update CRM and calendars, confirm appointments, follow up on changes, and contact customers if necessary.
• Prioritize requests based on urgency and availability; communicate all changes to the team and customers.
• Monitor appointment center performance indicators and prepare reports for the supervisor.
• Collaborate with other departments to ensure a consistent and seamless customer experience.

Profile Sought

• At least 1 year of experience in a similar role (appointment coordination, reception, customer service, or administration).
• Excellent communication skills in French; mastery of English is a plus.
• Proficiency with computer tools (CRM, MS Office). Experience with appointment scheduling software is appreciated.
• Strong service orientation, excellent organization and time management skills.
• Team spirit, ability to work under pressure and prioritize tasks.

Tools and Technologies

• CRM and MS Office (Excel, Word, Outlook)
• Appointment scheduling software (experience appreciated)
• SERTI – Administration (advantage)
• XTime (additional benefit)

Skills and Qualities

• Dynamic and proactive
• Punctual and reliable
• Excellent interpersonal skills and tact

Advantages and Conditions

• Competitive salary
• Disability insurance and health/paramedical insurance
• Life insurance and medication coverage
• Travel insurance
• Employee discounts
• Performance bonuses (CSI)
• Stable work environment respecting rhythm: typical work week without weekends

Why Join Subaru Métropolitain Join a culture that prioritizes excellence in service and customer experience, with opportunities for professional growth, a strong team spirit, and competitive benefits that recognize your contribution. If you are motivated by customer contact, organization, and operational efficiency, this position is a great gateway to a sustainable career in the automotive industry.