Appointment Coordinator

Position: Appointment Scheduler and Customer Service Agent

Location: Boisbriand (North Shore)

About Subaru North Shore Subaru North Shore offers a dynamic and modern work environment focused on quality service and professional growth. Our passionate team directly contributes to an exceptional customer experience.

Your Challenges

• Actively participate in the after-sales customer experience through professional follow-up calls.
• Coordinate and confirm after-sales appointments.
• Promote recommended maintenance, promotions, and services offered by the dealership.
• Ensure traceability of interactions and keep information up to date in management systems.
• Support the team during peak periods.
• Provide courteous, personalized service focused on customer satisfaction.

Key Responsibilities

• Follow up on customer satisfaction after their visit to the dealership.
• Book and confirm after-sales appointments.
• Inform clients about recommended maintenance and promotions.
• Manage and update client records in the system.
• Provide operational assistance to the team during busy periods.
• Maintain a high level of professionalism and responsiveness in communications.

Desired Profile

• Experience in customer service, appointment scheduling, or similar role (asset).
• Excellent communication skills and comfort on the phone.
• Bilingual in French and English.
• Organizational skills and prioritization.
• Proficiency with computer tools.
• Proactive, professional, with a strong focus on customer service.

Conditions and Benefits

• Salary: starting at $20/hour, potential bonuses.
• Schedule: Monday to Thursday from 7:30 AM to 5:00 PM; Friday 8:00 AM to 12:00 PM.
• Benefits: dental insurance, long-term disability insurance, life insurance, travel insurance, employee assistance program, on-site parking, social activities and team events, advancement opportunities.
• Environment: energetic team, company culture focused on professional development.

Commitment and Inclusion We value equity, diversity, and inclusion and believe that every team member deserves an equal chance to contribute to our success.

Note: This position does not include application instructions within the text. Only candidates selected for the next steps will be contacted.