Warranty Administrator

Guarantee Administrator – Independent Contractor (1 to 2 positions)

MASJ Services is expanding rapidly and strengthening its team in the automotive sector. We are seeking 1 to 2 independent professionals to support our development. You will be responsible for managing warranty cases and actively contributing to process improvements.

Responsibilities

• Manage warranty cases and customer claims, verify eligibility, and apply exclusions.
• Monitor deadlines and ensure quick and accurate handling of warranties.
• Collaborate with after-sales, quality teams, and suppliers to resolve warranty disputes.
• Record and update information in management systems (CRM/ERP and internal databases).
• Prepare reports on warranty trends and propose improvements.
• Communicate professionally with customers and partners.

Profile

• Good knowledge of the automotive sector.
• Excellent computer skills (Microsoft Office, warranty management systems, CRM/ERP) and ability to quickly learn new tools.
• Availability of 20 to 40 hours per week.
• Ability to work autonomously and remotely.
• At least 2 years of experience in warranty management or a similar role.
• Experience as a technical advisor is an asset and welcome.

Conditions and Benefits

• Independent contractual contract.
• Flexible and dynamic work environment within a growing team.
• Possibility of remote work and arrangements tailored to your availability.
• Compensation commensurate with your profile and hours worked.

Relevant Experience (recommended)

• 2 years as Claims Officer
• 2 years as Technical Advisor
• 3 years as Technical Support Specialist
• 2 years as Internal Technical Advisor
• Other experiences related to support and warranty management in the automotive industry

Why apply to MASJ Services?

• Diverse projects with a direct impact on process improvements.
• Agile structure and team spirit conducive to professional growth.
• Training opportunities and rapid integration into the automotive environment.

How to apply If you are motivated by this position and wish to join a rapidly growing team, send your CV and cover letter specifying your availability and relevant experience. Apply via our careers website or the dedicated online form.

We look forward to meeting you and discussing your potential contribution to MASJ Services.