Warranty Administrator

Guarantee Administrator (Independent Contractor) – Automobile – Remote Work Possible

MASJ Services is experiencing rapid growth and is seeking 1 to 2 independent professionals to support its development in the automotive sector. You will contribute to ensuring effective warranty management and improving our processes.

Responsibilities

• Manage warranty files and customer claims: verify eligibility and apply exclusions.
• Monitor deadlines and ensure swift and accurate processing of warranties.
• Collaborate with after-sales, quality, and supplier teams to resolve warranty disputes.
• Record and update information in management systems (CRM/ERP and internal databases).
• Prepare reports on warranty trends and suggest process improvements.
• Communicate professionally with customers and partners.

Profile Requested

• Knowledge of the automotive sector.
• Strong computer skills (Office suite, warranty management systems, CRM/ERP) and ability to quickly learn new tools.
• Availability of 20 to 40 hours per week; autonomous work remotely.
• Minimum 2 years of experience in a role related to claims or warranty management.
• Experience as a technical advisor in this field is an advantage.
• Personal qualities: meticulousness, customer service orientation, and proactive mindset.

Employment Conditions

• Independent contract (contractual).
• Flexible and dynamic environment within a growing team.
• Opportunity to influence processes and make tangible improvements.