Claims Clerk – Manufacturer Warranty Management

We are looking for a Claims Clerk responsible for preparing, recording, and submitting manufacturer warranty claims. The holder of the position will manage all warranty files, monitor payments, and ensure compliance with manufacturer criteria. They will collaborate with various departments to guarantee effective and compliant claims management.

Main Responsibilities

• Process warranty-related claims for each franchise or manufacturer.
• Record and document all entries related to warranties.
• Verify the criteria required by the manufacturer or distributor.
• Reconcile amounts to be received and payments according to the appropriate schedule.
• Record credits in the dedicated software.
• Resubmit rejected claims as quickly as possible or obtain approval to write them off.
• Monitor payments for pending claims.
• Track warranty parts (labeling with repair order number, replacement date, availability date).
• Organize the shipment of parts to the factory, distributor, or scrap.
• File and retain all after-sales files according to the manager’s requirements.
• Stay informed about recalls and bulletins from the manufacturer.
• Collaborate with the body shop for warranty-related claims, if necessary.
• Perform cash register or reception tasks, as needed.
• Complete administrative tasks according to the immediate supervisor’s instructions.

Key Skills

• Autonomy, organization, and prioritization skills
• Quick execution
• Strong analytical and decision-making abilities
• Versatility and stress management
• Attention to detail and rigor

Profile Sought

• Relevant education (e.g., diploma in administration, accounting, or equivalent experience)
• Experience in claims, insurance, or after-sales service is an asset
• Independence and teamwork spirit
• Attention to detail and accuracy
• Proficiency with computer tools and management software

Employment Type and Schedule

• Employment type: Full-time
• Hours: 36 hours per week

Benefits

• Dental insurance
• Vision insurance
• On-site parking
• Disability insurance
• Medication insurance
• Life insurance
• Prescription safety glasses
• Continuing education and professional development
• Flexible hours
• Cafeteria
• Social club
• Sick leave
• Public transportation nearby
• Company closed on weekends
• Safety equipment and work clothing

Why Join Us

Transform your daily routine and help provide an exceptional customer experience. Join a dynamic team focused on quality and efficiency, with opportunities for professional growth.

How to Apply

To apply, send your application via CanadaMotorJobs.com/fr or create a job alert to be notified of new Claims Clerk positions in the Quebec City area. Quickly build your profile and highlight your claims-related experiences to optimize your visibility to employers.

Other Opportunities

Several other automotive Claims Clerk positions in the Quebec City region are available on CanadaMotorJobs.com/fr. Create your profile and activate alerts to receive job postings as soon as they are published.