Warranty Administrator

Guarantee Administrator – Independent Contract (Automobile)

MASJ Services is seeking 1 to 2 independent professionals to support its growth in the automotive sector. The role of Guarantee Administrator aims to manage warranty files and contribute to process improvements.

Key Responsibilities

• Manage warranty files and customer claims: verify eligibility, apply exclusions, and determine compensation.
• Monitor deadlines and ensure prompt and accurate processing of warranties.
• Collaborate with after-sales, quality teams, and suppliers to resolve disputes.
• Record and update information in management systems (CRM/ERP and internal databases).
• Prepare reports on warranty trends and suggest process improvements.
• Communicate professionally with clients and partners.

Profile Required

• Good knowledge of the automotive sector.
• Strong computer skills (Microsoft Office, warranty management systems, CRM/ERP) and ability to quickly learn new tools.
• Availability of 20 to 40 hours per week.
• Ability to work independently remotely.
• Minimum of 2 years' experience in a similar role; experience as a technical advisor is a plus.

Conditions and Benefits

• Independent (freelance) contract.
• Flexible and dynamic work environment, within a growing team.
• Remote work permitted with appropriate organization.

Other Relevant Information

• The ideal candidate has a customer service orientation, an analytical mindset, and operational rigor to optimize warranty processes.
• Additional experience in after-sales or quality management is an asset.

Note: This offer focuses on relevant job information and does not include application instructions or contact details.