Guarantee Administrator – Automotive Subcontractor (Independent Contractor)

MASJ Services is rapidly expanding and is seeking 1 to 2 independent professionals to support its development in the automotive sector. The role aims to manage warranty files and improve internal processes.

Responsibilities

• Manage warranty files and customer claims: verify eligibility and apply exclusions.
• Monitor deadlines and ensure quick and accurate handling of warranties.
• Collaborate with after-sales service, quality teams, and suppliers to resolve disputes.
• Record and update information in management systems (CRM/ERP and internal databases).
• Prepare reports on warranty trends and propose improvements.
• Communicate professionally with clients and partners.

Profile

• Good knowledge of the automotive sector.
• Strong computer skills (Office suite, warranty management systems, CRM/ERP) and the ability to learn new tools quickly.
• Availability from 20 to 40 hours per week.
• Ability to work independently remotely.
• Minimum of 2 years of experience in the field.
• Candidates with experience as a technical advisor are an asset.

Conditions and Benefits

• Independent contractual agreement.
• Flexible and dynamic work environment within a growing team.
• Possibility of telecommuting and flexible scheduling according to case management needs.
• Opportunity to directly contribute to process improvements and company growth.