MASJ Services — Warranty Administrator (Independent Contractor)

About MASJ Services

MASJ Services is rapidly expanding in the automotive sector and is seeking 1 to 2 independent professionals to support our growth. You will join a dynamic organization that promotes autonomy, quality of service, and continuous process improvement.

The Position

• Title: Warranty Administrator (independent contract)
• Hours: 20 to 40 hours per week
• Remote work: autonomous remote work
• Objective: manage warranty files, handle claims, and contribute to process optimization

Responsibilities

• Manage warranty files and customer claims: verify eligibility, apply exclusions, and ensure fast and accurate processing
• Track deadlines and ensure efficient execution
• Collaborate with after-sales, quality teams, and suppliers to resolve warranty disputes
• Record and update information in management systems (CRM/ERP and internal databases)
• Prepare reports on warranty trends and propose improvements
• Communicate professionally with clients and partners

Profile Sought

• Good knowledge of the automotive sector
• Strong IT skills (Microsoft Office suite, warranty management systems, CRM/ERP) and ability to quickly learn new tools
• Autonomy and capacity to work remotely
• Availability of 20 to 40 hours per week
• Minimum experience: 2 years in a role related to warranty management or technical support
• An advantage: experience as a technical advisor
• Excellent writing and communication skills

Conditions

• Independent contract
• Flexible and dynamic work environment within a growing team
• Opportunities for development and advancement within the company

Recommended Experience

• Claims clerk (2 years)
• Technical advisor (2–3 years)
• Liaison officer (3 years)
• Technical support specialist (3 years)

How to Apply

Send your CV and a cover letter to our HR department, mentioning “Warranty Administrator – Independent Contractor”. Please include examples of warranty management achievements and professional references.