Warranty Administrator – Independent Contractor (Automobile)

Job Description

MASJ Services is looking for 1 to 2 independent warranty administrators to support its growth in the automotive sector. You will manage warranty files, ensure accurate processing, and contribute to the improvement of operational processes.

Responsibilities

• Manage warranty files and customer claims: verify eligibility, apply exclusions, and ensure quick and precise handling.
• Monitor deadlines and maintain service levels in accordance with internal requirements.
• Collaborate with after-sales, quality teams, and suppliers to resolve warranty disputes.
• Record and update information in management systems (CRM/ERP and internal databases).
• Prepare reports on warranty trends and suggest areas for improvement.
• Communicate professionally with clients and partners.

Profile

• Good knowledge of the automotive sector and warranty practices.
• Excellent IT skills: Office suite, warranty management systems, CRM/ERP; ability to quickly learn new tools.
• Availability of 20 to 40 hours per week; autonomous and remote work.
• Minimum of 2 years' experience in a similar or relevant role.
• Experience as a technical advisor is an advantage and welcome.

Conditions and Environment

• Independent (contractual) contract with organizational flexibility.
• Dynamic, growing work environment promoting autonomy and initiative.
• Remote work possible; solidarity and collaboration within a dedicated team committed to continuous improvement.

Benefits

• Varied experience in the automotive sector with direct impact on quality and customer service processes.
• Opportunities for career advancement and contract extension based on performance.
• Flexible hours promoting work/life balance.

If this profile matches your experience and goals, we invite you to consider this exciting role in a rapidly growing environment.