Service Director – After-sales (Luxury Automobiles)

We are looking for a dynamic and motivated Service Director to lead the after-sales department and deliver an exceptional customer experience in the luxury automotive sector.

Your Responsibilities

• Supervise and optimize all after-sales operations to ensure high and sustainable customer satisfaction.
• Implement and standardize operational processes to improve efficiency, productivity, and service quality.
• Train, oversee, and develop a team of technicians and professionals, while maintaining a positive and collaborative work environment.
• Evaluate individual and team performance and define appropriate development plans.
• Analyze service KPIs and propose corrective actions and strategic improvement initiatives.
• Ensure compliance with safety standards, quality standards, and internal procedures.

Profile Sought

• Minimum of one year of management experience in the automotive sector.
• Ability to build strong relationships with customers and respond effectively to their needs.
• Excellent communication skills, both written and verbal.
• Proven leadership and team management abilities.
• Knowledge of workshop management systems and automotive service practices.

Benefits and Conditions

• Stimulating work environment conducive to professional development.
• Competitive compensation and attractive benefits.
• Disability insurance, health insurance, vision insurance, and life insurance.
• Cafeteria and paid vacations.
• No activity on weekends.
• Free parking.

If you are passionate about service excellence and want to contribute to creating memorable customer experiences in luxury automobiles, join us to advance the industry and serve our clients with excellence.