Service Manager

Chief Executive Officer – Auto After-Sales Department

We are seeking a passionate and experienced leader to oversee our after-sales service department, optimize operations, and deliver an excellent customer experience.

Key Responsibilities

• Supervise the service manager and the mechanical workshop foreman.
• Lead, motivate, and develop a team of technicians and technical advisors to achieve quality, productivity, profitability, and customer satisfaction goals.
• Assess existing processes, identify improvement opportunities, and implement concrete solutions.
• Develop and monitor key performance indicators (KPIs) to promote a culture of continuous improvement.
• Optimize workflow, appointment scheduling, and priority management to maximize workshop capacity and reduce turnaround times.
• Ensure health and safety at work and comply with standards and regulations.
• Manage warranties, operating costs, and departmental profitability.
• Provide exemplary customer service and handle complex situations professionally.
• Develop employee skills through ongoing training and promote a culture of excellence.

Candidate Profile

• Minimum of 5 years of management or leadership experience in an automotive service department.
• Inspiring leadership, team spirit, excellent communication skills, and the ability to motivate staff.
• Strong organizational skills, analytical abilities, decision-making capabilities, and knowledge of Occupational Health and Safety (OHS).
• Excellent communication skills and change management expertise.
• Good command of management tools (DMS, CRM, warranties, SERTI or equivalent) and service operations.
• Ability to collaborate effectively with the Sales, Parts, and Management departments.
• Relevant training in management, automotive technology, industrial engineering, or equivalent. OHS training is an asset.

Benefits and Conditions

• Competitive salary
• Ongoing training and paid education
• Health insurance and prescriptions, dental insurance, life insurance, and disability insurance
• Employee discounts
• Free parking
• Easy access to public transportation
• Cafeteria
• Sick leave

Additional Information Position based in Brossard. This opportunity is aimed at a candidate ready to tackle operational challenges and drive excellence in after-sales service within a dynamic and professional environment.