Service Manager

After-Sales Service Director

We are looking for an After-Sales Service Director to oversee a dynamic and results-oriented department. Reporting to the General Service Manager, you will play a key role in sales growth, optimizing the customer experience, and overall service performance.

Key Responsibilities

• Supervise and coach operational teams (technical advisors, appointment schedulers, and valets)
• Define and implement sales strategies (billable hours, recommended maintenance, cross-selling)
• Ensure an exceptional customer experience, from the first contact to vehicle delivery
• Analyze performance indicators (KPIs) and implement improvement plans
• Manage, motivate, and develop the team to achieve and exceed objectives
• Maintain high standards of customer satisfaction and proactively handle complaints
• Optimize operational processes and ensure efficient resource management
• Collaborate with other departments (sales, parts, service, and warranty) to align objectives

Profile Sought

• Significant management experience in an automotive dealership, ideally in after-sales service
• Strong sales and business development skills
• Excellent customer service and user experience management abilities
• Mobilizing leadership with the capacity to achieve and surpass goals
• Experience in team management and development
• Analytical mindset and results-oriented approach
• Proficiency with computer tools (Serti/Keyloops and Office Suite)

Key Skills

• Results and performance orientation
• Communication and leadership
• Organizational skills and prioritization
• Ability to quickly resolve problems
• Proactivity and customer-focused approach

Benefits and Working Conditions

• Competitive salary + performance-based bonuses
• Comprehensive social benefits (health, dental, disability insurance, life insurance)
• Dynamic work environment focused on growth
• Continuous training and professional development opportunities
• Workplace advantages: air-conditioned workshop, cafeteria, uniform provided, free parking, proximity to public transportation
• Employee discounts and other employment-related benefits

If you are motivated by managing a key service and achieving excellent performance while providing an impeccable customer experience, this position is for you.