Service Director

After-Sales Service Manager – Saint-Constant Honda

Are you looking to lead a high-performing team in the automotive sector and provide an exceptional customer experience? Join Saint-Constant Honda as the After-Sales Service Manager. You will benefit from initial training and support from a group service director.

Mission Lead the after-sales service, ensure an exemplary customer experience, and guarantee the operational performance and profitability of the department. Collaborate with different branches of the network to optimize services and customer loyalty, while ensuring safety and quality.

Key Responsibilities

• Lead the after-sales service and supervise a multidisciplinary team (technicians, reception, coordination) to deliver high-quality services within deadlines.
• Define and monitor operational objectives and KPIs (customer satisfaction, first-time resolution rate, average repair time, profitability).
• Optimize processes for appointments, diagnostics, repairs, and billing; manage parts and inventory; ensure compliance with standards and procedures.
• Collaborate with Sales departments and network partners to maximize the added value of services and customer retention.
• Ensure safety, quality, and regulatory compliance; develop and engage teams.
• Oversee safety procedures and internal policies.
• Coordinate with Parts, Sales, and Administration departments.
• Train and develop team members; evaluate performance.
• Maintain professional relationships with suppliers and partners.

Candidate Profile

• Minimum of 3 years of experience in service management or operational management in the automotive industry.
• Relevant degree (administration, management, engineering) or equivalent; training in management and continuous improvement is appreciated.
• Demonstrated leadership, excellent customer service skills, and strong ability to lead multidisciplinary teams.
• Proficiency with after-sales management tools (diagnostics, parts, warranty, scheduling, DMS/CRM) and performance analysis; results-oriented and problem-solving skills.
• Ability to analyze KPIs and make strategic decisions.
• Excellent communication and problem-solving abilities.
• Bilingual French-English preferred; ability to work in a dynamic environment and prioritize activities.
• Availability for flexible hours and adaptable to operational needs of the network.

Key Skills

• Leadership and motivational ability
• Organization and priorities management
• Results orientation
• Analytical mindset and planning skills
• Interpersonal and communication skills

Work Conditions and Benefits

• Full-time position
• Competitive salary based on experience
• Possible performance bonuses
• Social advantages according to company policy
• Professional environment focused on operational excellence and technological innovation
• Integration into a growing automotive group with development and internal mobility opportunities

Commitment and Confidentiality Are you a leader in the automotive field looking for a new challenge? Join our team and contribute to the excellence of our service department.

Confidentiality note: strictly confidential process. Only selected candidates will be contacted.