Service Advisor
Mercedes-Benz West Island • Dollard-Des Ormeaux, Quebec
Service Advisor
Apply with your own terms
Job Description
Mercedes-Benz West Island – Automotive Technical Advisor
Mercedes-Benz West Island is part of the Dilawri Group, the largest automotive group in Canada. Founded in 1985 and established in Quebec since 2015, our team is built on a culture of excellence and service.
Why join us
- Competitive compensation with a performance-based bonus system (weekly pay)
- Stable, dynamic and dedicated team
- Pension plan after 1 year of service
- Comprehensive group insurance (dental, medical, life, travel, supplementary health insurance)
- Ongoing training and professional support
- Opportunities for advancement and internal promotions
- Attractive employee discounts
- Active team life: regular social activities (after-work hours, Christmas, BBQ, etc.)
Main responsibilities
- Identify customers' maintenance and repair needs
- Propose and promote after-sales services and preventive measures
- Advise and accompany customers throughout the process
- Establish and maintain a relationship of trust with customers
- Estimate maintenance costs, draft work orders and follow up
- Perform other tasks related to or requested by the Service Manager
Profile sought
- Relevant experience in sales and customer service
- Excellent interpersonal skills and a passion for sales
- Ability to communicate in French and English
- Ability to work under pressure with professionalism and courtesy
- Neat presentation and team spirit
- Service mindset and ability to work in a team
Minimum experience
- 1 year as a Technical Advisor or equivalent position in the automotive field (Dollard-Des Ormeaux area or surroundings)
Want to apply?
Send your application now and join a team dedicated to excellence and professional development. To learn more about opportunities at Mercedes-Benz West Island and submit your profile, follow the instructions on our careers site or contact our Human Resources department.
Why work with us
Accelerate Your Career
Whether you are looking for your first job or a new challenge, know that as the largest automotive group in Canada, Dilawri offers an unparalleled range of opportunities. Our network includes 82 franchised dealerships representing 38 brands in British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, D.C.
Dilawri is a 2023 winner of the Canada’s Best Managed Companies program, which recognizes excellence in privately-owned Canadian companies.
Canada’s Best Managed Companies
Unlock your potential while enjoying access to some of the best benefits in the industry, including:
An employee vehicle purchase program at discounted prices Job-specific training and coaching programs Comprehensive health and dental plans Wellness and employee assistance programs And much more! Committed to being a leader in business as well as in the communities we serve, we have, through the Dilawri Foundation, donated millions of dollars to a variety of charitable causes.