Experienced Receptionist / Hostess – Subaru Metropolitan, Saint-Léonard (Montreal)

Subaru Metropolitan is seeking an experienced Receptionist / Hostess to become the first point of contact for our customers. You will ensure a professional, warm, and memorable customer experience during reception and phone interactions.

Main Responsibilities

• Welcome clients and visitors politely and professionally, conveying a positive image of the brand.
• Manage incoming calls: answer, screen calls, take accurate messages, and direct callers to the relevant departments.
• Schedule and coordinate appointments for service and sales; confirm appointments and notify clients of any changes.
• Direct clients to appropriate contacts and escort them to relevant areas.
• Keep the reception area and waiting room clean and organized; ensure supplies are stocked.
• Perform light administrative tasks (data entry, mailing, document management, support with coordination).
• Collaborate with service and sales teams to ensure a smooth and consistent customer experience.
• Ensure internal procedures are followed and maintain the confidentiality of client information.
• Enter client data into the CRM system.

Requirements

• Minimum of 3 years of experience in a reception, front desk, or hostess role.
• Excellent communication skills in French; functional knowledge of English is appreciated.
• Strong customer orientation, service-mindedness, and ability to remain calm and professional under pressure.
• Proficiency with office tools (MS Office) and appointment management software; CRM experience preferred.
• Ability to manage priorities, work in a team, and adapt to a dynamic environment.
• Availability for flexible hours, including occasional evenings.

Benefits and Conditions

• Competitive salary
• Health and paramedical insurance, travel insurance, medication coverage, disability insurance, and life insurance
• Employee discounts
• Cafeteria
• Dynamic work environment focused on customer service

Profile and Atmosphere

Joining Subaru Metropolitan means becoming part of a dynamic team dedicated to excellent customer service and teamwork. If you embody professional reception, efficiency, and a desire to improve the customer experience at every interaction, this position is for you. We value attention to detail, proactivity, and human warmth, in line with our dealership’s values and the trust our customers place in Subaru.