Receptionist / Guest Experience

Receptionist / Hostess – Sales Administrative Support (Evening Shift)

Porsche West Island, a Porsche dealership serving Greater Montreal, is looking for a dynamic individual to fill the role of Receptionist / Hostess with responsibilities in commercial secretarial tasks.

Role Overview Integrated into a team dedicated to excellent customer service, you will be the first point of contact for our visitors and clients and will actively contribute to the administrative support of sales activities.

Main Responsibilities

• Warmly welcome clients and visitors and direct them to the appropriate contacts to ensure an exceptional customer experience.
• Manage phone calls and emails, filter messages, and ensure quick and professional follow-up.
• Schedule and coordinate appointments and test drives (at home or at the showroom) in collaboration with the sales team; update schedules and handle logistical coordination.
• Support the sales team with administrative tasks: prepare client files, enter data into the CRM, draft and follow up on quotes and contracts.
• Prepare and verify sales and financing documents; ensure compliance with procedures and accuracy of information.
• Maintain the showroom and visitor areas' appearance: vehicle presentation, marketing materials, and cleanliness.
• Follow up on post-sale client requests and relay relevant information to the appropriate team; contribute to a smooth and personalized experience.
• Assist in organizing events and client activities and provide logistical support during open house days or test drives.
• Adhere to confidentiality policies and safety standards.

Desired Profile

• Minimum 1 year of experience in a similar role or in customer service/administration.
• Excellent communication skills in French; functional English appreciated.
• Proficiency with office tools (MS Office) and experience with CRM systems; knowledge of sales tools preferred.
• Ability to manage multiple tasks simultaneously, strong organizational skills, and attention to detail.
• Well-groomed appearance, discretion, and professionalism.
• Availability for evening hours; team-oriented and customer service focused.

Conditions and Benefits

• Work environment within a premium brand recognized for excellence and personalized service.
• Evening shifts and collaboration with a dynamic team.
• Ongoing training and development opportunities within the Porsche network.
• Benefits program and recognition based on performance.

Note This role is designed to support the sales team while providing an unparalleled client experience, reflecting Porsche West Island standards.