Lease Renewal Manager

Rental Renewal Manager - Léveillé Ford

We are seeking a Rental Renewal Manager to oversee the renewal of customer leases and optimize loyalty and profitability.

Key Responsibilities

• Define and implement the lease renewal strategy in line with business and financial objectives.
• Manage the renewal pipeline: monitor deadlines, negotiate renewal options, convert to purchase or extend leases.
• Collaborate with Sales and Finance departments to propose tailored solutions (renewals, vehicle options, financing programs) and maximize customer value.
• Analyze data and produce reports on renewal rates, profitability, and customer satisfaction; identify opportunities for improvement and deploy necessary actions.
• Establish efficient operational processes and ensure compliance with Ford policies and internal standards.
• Represent the department in cross-functional meetings and promote a culture of customer service and innovation.
• Ensure compliance with regulations and best practices related to leasing and after-sales service.

Required Skills and Experience

• Relevant experience in managing lease renewals or rental contracts; familiarity with Ford’s leasing program is a plus.
• Proven leadership ability, team management, and skills development.
• Excellent communication, negotiation, and customer orientation skills.
• Strong analytical skills and proficiency with CRM and reporting tools (Excel and CRM systems).
• Initiative-driven, results-oriented, and able to collaborate with multiple departments.
• Bilingual or operational in English is an asset.
• Minimum of 1 year experience as a Rental Renewal Manager.

Benefits and Working Conditions

• Competitive salary and growth prospects.
• Health insurance (dental), medication insurance, life insurance, and disability insurance; travel coverage.
• Paid vacation, paid training, flexible hours, and sick leave.
• Cafeteria and free parking.
• Employee programs (discounts, social club, recognition program, travel insurance).
• Continuing education and professional development opportunities.
• Work-life balance with flexible scheduling options for shared child care.
• Rapid advancement opportunities.

Location

• Saint-Jérôme, Quebec.

We look forward to meeting you.