Rental Renewal Director / Manager

Fortier Ford, a new dealership of the GENX automobile group located in Montreal East, is seeking a strategic and operational profile to oversee the renewal of leases for a substantial portfolio and ensure a first-class customer experience.

Job Objective

Lead the strategy and operations for lease renewals, build customer loyalty, optimize revenue, and guarantee an exceptional customer experience.

Key Responsibilities

• Define and execute the lease renewal strategy to optimize retention rates and customer lifetime value.
• Manage a portfolio of lease contracts and coordinate actions with sales, finance, and service teams for quick and advantageous renewals.
• Analyze customer data and KPIs, produce reports for management, and propose optimization actions.
• Launch proactive renewal campaigns, offer renewal options, maintenance, or relocation, and identify cross-selling opportunities.
• Maintain and enhance customer relationships and ensure data quality within the CRM.
• Ensure compliance with internal policies and legal requirements related to leases and data protection.
• Act as an ambassador of the customer experience and foster a results-oriented culture with inter-departmental collaboration.

Desired Profile

• Minimum of 3 years of experience in lease renewal, account management, or a similar role; experience in the automotive or leasing sector is an asset.
• Strong experience managing and developing a large portfolio of clients (e.g., 8000+), with measurable results.
• Excellent negotiation, communication, leadership, and analytical skills.
• Relevant degree (bachelor’s in administration, finance, marketing, or related field); specific training in leasing is a plus.
• Proficiency with CRM tools and data analysis software (Excel or similar suites).
• Ability to work in a dynamic environment focused on results and customer service.
• A valid driver’s license is required.

What We Offer

• Competitive salary and performance-based bonuses, with rapid advancement opportunities.
• Flexible hours; modern, bright, and air-conditioned work environment.
• Ongoing training and professional development support.
• Comprehensive benefits: dental insurance, health and medication coverage, disability insurance, life insurance, supplementary coverage.
• Company car allowance and/or company vehicle; free parking; nearby public transportation access.
• Closed weekends; internal referral bonus.
• Opportunities for rapid growth within a growing network supported by a solid group (GENX).

Context and Environment

Fortier Ford is part of an established automotive group with over 36 years of history, more than 350 employees, and a large vehicle inventory. Join a new dealership, surrounded by a dynamic team and professional development opportunities supported by a culture focused on excellence and employee well-being.

Note: Content centered on the job requirements and relevant benefits to attract qualified candidates. Any unnecessary mentions have been removed to maintain clarity and relevance.