Director of Financial Services - Automotive

Repentigny Chevrolet Buick GMC Corvette (Repentigny, QC) – Full time

About us

Part of Tremblay Auto Group, our dealership Repentigny Chevrolet Buick GMC Corvette places the customer experience at the heart of our success and relies on a high-performing and committed team.

Role objectives

• Lead the team responsible for financial solutions and oversee the offerings of insurance, loans, and warranties related to vehicle purchases.
• Define and achieve sales and service goals in collaboration with the sales team and financial partners.
• Negotiate and maintain strong relationships with financial institutions and insurers to obtain the best conditions for our customers and the dealership.
• Ensure clear, ethical, and jargon-free communication about financial options, with transparency for the customer.
• Supervise the training and professional development of the team, promote continuous improvement, and ensure the best possible customer experience.
• Monitor performance indicators, prepare reports, and participate in the development of the financial services budget.

Main responsibilities

• Plan and coordinate vehicle financing, insurance, and warranties offered to clients.
• Collaborate with sales teams to propose tailored solutions and maximize satisfaction and loyalty.
• Follow up with clients to ensure speed, accuracy, and compliance throughout the process.
• Ensure compliance with laws, internal rules, and dealership policies.
• Train and guide the team on sales practices, document processing, and relations with financial partners.
• Actively develop partnerships with local insurers and lenders.

Profile

• Minimum of 3 years of experience in selling financial services related to automobiles (insurance, loans, warranties) or in a similar position.
• Team management and skills development.
• Excellent communication and customer service skills, ability to explain financial options clearly and jargon-free.
• Analytical mindset, organizational skills, and ability to meet targets while maintaining a quality customer experience.
• Business acumen, integrity, and ability to collaborate with other departments.
• Fluent in French; knowledge of English is a plus.

Benefits and conditions

• Competitive salary and performance bonuses.
• Health and paramedical insurance, disability insurance, travel insurance, and life insurance.
• Employee discounts and benefits related to vehicle purchases.
• Free parking and on-site cafeteria.
• Access to a gym and nearby public transportation options.
• Ongoing training and professional development opportunities.
• A modern and dynamic work environment within a new dealership.

Why join us

• Be part of a dynamic team within a recognized group in the automotive sector.
• Contribute to delivering an exceptional customer experience while developing your skills and career.
• Work in an environment guided by ethics and service excellence.

Daily tasks

• Complete and validate sales and leasing forms.
• Business development and prospecting.
• Document delivery and signatures.
• Manage payments and verify credit requests.
• Collect deposits and issue receipts.
• Review sales contracts.
• Conduct telephone and email follow-up.
• Customer follow-up and loyalty programs.
• Ensure that financing and insurance fees are properly collected.
• Manage vehicle financing and leasing according to the standards of financial institutions.

Experience required

• Minimum of 3 years as Automotive Financial Services Director (or equivalent position).

How to apply

Apply now via our careers website or the platform where you found this listing. Please include your resume and a cover letter explaining your suitability for the role and your professional goals.