Customer Service Coordinator – ALBI Mazda Mascouche

We don’t just sell cars… we create experiences. Each interaction is an opportunity to stand out. We are looking for a Customer Service Coordinator who will become a pillar of the after-sales experience.

With attentive listening, professionalism, and a natural calmness, you will be able to turn each situation into a lasting relationship.

Why Join the ALBI Le Géant Group?

• Training provided
• Weekends off
• Competitive salary in the industry
• Comprehensive benefits package (dental insurance, vision care, specialists)
• Savings and retirement plan with employer participation
• Paid extra holidays during the festivities
• Paid sick leave
• Opportunities for advancement
• Dynamic, team-oriented working environment
• Values of transparency, integrity, and professionalism
• Active social club (activities, contests, events, etc.)
• Employee discounts (purchases, service, and parts)

ALBI Le Géant awaits you – join a team dedicated to customer excellence!

Key Responsibilities

• Handle customer complaints quickly, according to dealership guidelines
• Establish and maintain a customer satisfaction system for after-sales service
• Analyze loyalty reports and make recommendations to management
• Create and maintain harmonious relationships with customers to foster loyalty and generate referrals
• Set and uphold high standards of customer service
• Follow up on sensitive or problematic customer files
• Analyze satisfaction surveys (CSI) and implement corrective actions
• Manage escalations and critical situations

Profile Sought

• Experience in customer service, ideally in the automotive or after-sales field
• Excellent communication skills and ability to handle delicate situations
• Strong sense of listening, empathy, and problem resolution
• Ability to analyze data and suggest improvement strategies
• Organization, rigor, and autonomy
• Proficiency in French; English is an asset
• Comfort with computer tools

Experience

• 1 year as Customer Relations Coordinator
• 1 year as Customer Service Agent
• 1 year as Appointment Coordinator

Working Conditions

• Competitive salary
• Full-time day position, Monday to Friday from 8:00 a.m. to 4:30 p.m.
• Dynamic environment

Benefits

• Dental insurance, health and paramedical coverage
• Disability insurance and medication coverage
• Vision care insurance
• Life and travel insurance
• Work-life balance programs
• Sick leave
• Continuing education
• Employee retirement plan
• Employee assistance program
• Employee discounts (purchases, service, and parts)
• Free parking

Location

Mascouche, Quebec

Apply

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Only shortlisted candidates will be contacted.