Chief Financial Officer (CFO)

Financial Services Manager (F&I) – Hyundai Sherbrooke

About the Company Hyundai Sherbrooke – Garage Renaud Fortier Inc. is a family-owned business specializing in the sale of new and used Hyundai vehicles, offering a full range of services, including financing and insurance. As part of our growth, we are seeking a Financial Services Manager to lead the F&I offerings and support the team towards excellence in customer service.

Key Responsibilities

• Define and deploy sales strategies for financial products (insurance, auto loans, extended warranties) tailored to customer needs.
• Collaborate with sales and service teams to propose financial solutions during purchase and after-sales.
• Set performance and customer satisfaction objectives and monitor KPIs to report to management.
• Manage relationships with financial partners and insurers, ensuring compliance with ethical standards and regulations.
• Optimize client qualification processes, needs assessment, and file processing for a smooth and transparent experience.
• Ensure confidentiality and security of customer information.
• Train and develop F&I practices within the team, maintaining a high level of professionalism.

Daily Tasks

• Complete and verify sales and lease forms; obtain signatures and necessary documents.
• Develop F&I activity (cold calling and emailing, follow-up with clients) and close deals.
• Obtain and verify credit applications; assess eligibility and terms.
• Collect deposits, manage payments, and issue receipts; ensure collection of financing and insurance fees.
• Review and finalize F&I contracts and ensure proper filing of documents.
• Follow up with clients and contribute to after-sales service to maximize satisfaction and future opportunities.

Candidate Profile

• At least one year of experience in selling financial products or similar services (ideally in the automotive sector).
• Excellent communication and interpersonal skills; the ability to simplify products and advise with integrity.
• Leadership skills, team spirit, and initiative.
• Organization, prioritization, and results orientation; ability to operate in a goal-oriented and customer-focused environment.
• Strong sense of ethics and confidentiality regarding client information.
• Proficiency in French; English is an asset.

Advantages and Conditions

• Growing family business, culture focused on service and customer satisfaction.
• Dynamic and collaborative work environment, with opportunities for professional development.
• Ongoing training and benefits related to the role.
• Workplace: Sherbrooke (accessible and conducive to team work).

Final Note If you wish to lead a motivated team and contribute to providing an exceptional customer experience at Hyundai Sherbrooke, this opportunity is for you.