Customer Relations Coordinator – Administration and Retention

Location: Sherbrooke, Quebec
Company: BMW Sherbrooke - AutoMax Group (BMW dealership)

Context
BMW dealership in Sherbrooke, with recognized local experience, is seeking a Customer Relations Coordinator, senior Advisor profile – Administration and Retention. Join a professional, expert, and welcoming team dedicated to providing an exceptional BMW experience at every stage.

Main Missions

• Manage the Customer Communication Center (CCC) with a responsive, courteous, and efficient service.
• Plan and coordinate service appointments, optimizing schedules and workflows.
• Retain and build customer loyalty through a proactive and personalized approach.
• Monitor and respond to interactions on digital platforms (email, chat, social networks, etc.).
• Prepare, submit, and follow up on complaints, ensuring clarity of information and quick responses.
• Provide administrative support to the service department and contribute to the optimization of internal processes.
• Demonstrate operational flexibility, with the possibility of remote work according to needs and established protocols.

Profile Sought

• Minimum of 1 year of experience in a customer service role; ideally in the automotive sector or after-sales service.
• Excellent customer orientation, team spirit, and sense of service.
• Good organizational skills, ability to manage priorities, and attention to detail.
• Proficiency with digital tools and communication platforms; knowledge of CRM systems is an asset.
• Excellent communication in French, active listening, and ability to communicate clearly.
• Ability to handle multiple tasks simultaneously in a dynamic environment.
• Autonomy, proactivity, and discretion in managing sensitive information.

Relevant Experiences (examples)

• Administrative Assistant
• Claims Clerk
• Customer Relations Coordinator
• Customer Service Agent
• Appointment Coordinator
• BDC Agent

Advantages and Conditions

• Modern and friendly work environment focused on service and operational excellence.
• Dedicated after-sales support and collaborative team work.
• Opportunities for professional development within the BMW network, recognized and growing.
• Possible operational flexibility, including remote work according to needs and established protocols.