BDC Agent / Receptionist – Ford Lincoln Gabriel (Montreal)

With a strong, customer-focused team, Ford Lincoln Gabriel in Montreal is seeking a BDC Agent / Receptionist to accompany our clients throughout their experience.

Responsibilities

• Welcome customers in person and answer phone calls, directing them to the appropriate service.
• Schedule and coordinate appointments for sales and service departments, ensuring smooth flow of information.
• Handle inquiries, qualify leads, and follow up with prospects and clients.
• Update and maintain customer data in the CRM and ensure information accuracy.
• Prepare and transmit daily reports on BDC activities and appointment performance.
• Work closely with sales and service teams to optimize the customer experience and conversion rate.
• Perform administrative tasks related to the position (reception, document management, administrative support as needed).
• Greet customers physically at the dealership and maintain an organized, professional reception area.
• Promote relevant programs and services (notably the purchase program for company vehicles) to increase customer interest.
• Provide customer service through various channels (in person, phone, messaging) and follow up on web inquiries.

Profile

• Minimum of one year experience in a similar BDC, reception, or customer service role.
• Excellent communication skills in French; operational English is an asset.
• Customer service orientation, ability to handle multiple tasks and prioritize effectively.
• Proficiency with office tools (MS Office) and experience with a CRM; knowledge of automotive systems is a plus.
• Team spirit, professionalism, and problem-solving ability.
• Availability during business hours and for potential flexible schedules.

Benefits

• Purchase program for company vehicles
• Paid day off
• Dental insurance
• Disability insurance
• Employee discounts
• Free parking
• Life insurance
• Drug insurance
• Vision care coverage
• Employee retirement plan

Working Conditions

• Hours compatible with business hours and some flexible shifts
• Professional and customer-oriented environment
• Central location in Montreal

Note: This offer focuses solely on relevant elements of the position and does not mention application procedures, external links, or sources unrelated to employment.