Warranty Administrator

Administrator of warranty — Independent contractor (Automobile)

We are looking for 1 to 2 independent professionals to manage warranty files and contribute to process improvements in the automotive sector.

Responsibilities

• Manage warranty files and customer claims, verify eligibility, and apply exclusions.
• Monitor deadlines and ensure fast and accurate warranty processing.
• Collaborate with after-sales service teams, quality assurance, and suppliers to resolve disputes.
• Record and update information in management systems (CRM/ERP and internal databases).
• Prepare reports on warranty trends and suggest improvements.
• Communicate professionally with customers and partners.

Profile

• Good knowledge of the automotive sector.
• Strong computer skills (Microsoft Office suite, warranty management systems, CRM/ERP) and ability to quickly learn new tools.
• Availability of 20 to 40 hours per week.
• Ability to work independently remotely.
• Minimum of 2 years experience in roles related to warranty or claims management (beneficial: experience as a technical advisor).

Contract Conditions

• Independent (contractual) contract.
• Flexible and dynamic work environment within a growing team.
• Flexible hours within the 20–40 hours per week range.

Benefits and Professional Development

• Partial telework possible with organizational flexibility.
• Opportunities for advancement within a growing team.
• Direct collaboration with after-sales service teams, quality assurance, and suppliers to enhance your expertise.