Guarantee Administrator - Independent Contractor (20-40 hours/week) - Laval

MASJ Services is accelerating its expansion in the automotive sector and is seeking 1 to 2 independent guarantee administrators to support our growth. You will manage warranty files and contribute to the continuous improvement of processes, in collaboration with internal teams and our partners.

Why join MASJ Services?

• Stimulating project within a growing team in the automotive industry.
• Flexible work with autonomy, partial telecommuting possible.
• Direct impact on customer satisfaction and quality of services.
• Development of advanced skills in warranty management and data analysis.

Responsibilities

• Manage warranty files and customer claims: verify eligibility, apply exclusions, and ensure prompt processing.
• Monitor deadlines and ensure accurate and efficient warranty handling.
• Collaborate with after-sales, quality teams, and suppliers to resolve disputes.
• Record and update information in management systems (CRM/ERP and internal databases).
• Prepare reports on warranty trends and suggest areas for improvement.
• Communicate professionally with customers and partners.

Desired Profile

• Good knowledge of the automotive sector and warranty processes.
• Strong computer skills (Office suite, warranty management systems, CRM/ERP) and ability to quickly learn new tools.
• Availability of 20 to 40 hours per week; autonomous and capable of remote work.
• Minimum of 2 years of experience in roles related to warranty, customer service, or technical support.
• An asset: experience as a technical advisor or in an automotive technical role.

Conditions

• Independent contractual agreement.
• Flexible and dynamic work environment within a growing team.
• Location: Laval (possibility of telework depending on projects, to be discussed).
• Compensation and benefits to be discussed based on profile.

Relevant Experience (to highlight)

• 2 years as a Claims Clerk
• 2 years as a Technical Advisor
• 3 years as a Liaison Agent
• 2 years as an Internal Technical Advisor
• 3 years as a Technical Support Specialist

Other Opportunities

Several other positions for Automotive Guarantee Administrator - Subcontractor are available in the Laval area on CanadaMotorJobs.com/fr. Create a job alert and profile to receive postings as soon as they are published and showcase your experience to employers seeking this profile.

How to Apply

Please submit your CV and cover letter via our recruitment portal or by responding to this ad.