Director of After-Sales Service — Quebec

Want to lead a high-performing team in the automotive sector? Take on this challenge by piloting the after-sales service and delivering an exceptional customer experience, while ensuring the department’s operational performance and profitability. Position based in Quebec.

Job description

We are seeking a Service Director for our Quebec facilities. You will be responsible for leading the after-sales service, ensuring the quality of the services provided, and ensuring safety, compliance and customer satisfaction, while supporting the group’s growth and profitability.

Key responsibilities

• Lead and develop a team composed of technicians, reception staff and coordinators, delivering high-quality services within the established deadlines.
• Define and monitor operational objectives and key KPIs: customer satisfaction, first-time fix rate, average repair time, profitability.
• Optimize appointment, diagnostic, repair and billing processes; oversee parts and stock management; ensure compliance with standards and procedures.
• Collaborate closely with sales and the group’s network to maximize value-added services and foster customer loyalty.
• Ensure safety, quality and regulatory compliance; develop and engage the teams.
• Train and guide employees in their skills development.
• Maintain professional relationships with suppliers and partners.
• Ensure effective communication and clear reporting to management.

Profile sought

• Minimum 3 years of experience in a service management leadership role or in operational management in the automotive industry.
• Relevant degree (e.g., administration, management, engineering) or equivalent; training in management and continuous improvement appreciated.
• Proven leadership, excellent communication, strong customer service orientation, and ability to lead multidisciplinary teams.
• Mastery of after-sales service management tools (diagnostics, parts, warranty, planning, DMS/CRM) and performance analysis; results-oriented and problem-solving.
• Ability to analyze performance indicators and make strategic decisions.
• Excellent interpersonal skills and problem-solving abilities.
• Bilingual French-English desired; ability to work in a dynamic environment and prioritize activities.
• Availability for a flexible schedule and adaptation to the network’s operational needs.

Key skills

• Leadership and motivation
• Organization and prioritization
• Results orientation
• Analytical and planning mindset
• Professional relationships and customer service

Working conditions

• Full-time position
• Competitive salary based on experience
• Potential performance bonuses
• Benefits according to the company policy
• Professional work environment focused on operational excellence and technological innovation
• Opportunities for advancement and internal mobility within a growing automotive group

Application process

If you match this profile, send your CV and a cover letter via our platform. Describe your achievements in leading an after-sales service and your approach to customer excellence.

Confidentiality

This process is strictly confidential. Only shortlisted candidates will be contacted.

Are you a leader in the automotive field and looking for a new challenge? Join our team and contribute to the excellence of our service department.