After-Sales Service Manager – Quebec

Are you looking to lead a high-performing team in the automotive sector? Join our group in Quebec and oversee after-sales service to deliver an exceptional customer experience while ensuring operational performance and department profitability.

Job Mission

Lead the after-sales service and ensure the quality of services, compliance with standards, and customer satisfaction, while developing team skills and maintaining effective collaboration with internal departments and the group network.

Key Responsibilities

• Lead the after-sales service and supervise a multidisciplinary team (technicians, reception, coordination) to deliver high-quality services within the specified timeframes.
• Define and monitor operational objectives and KPIs (customer satisfaction, first-time resolution rate, average repair time, profitability).
• Optimize appointment scheduling, diagnostics, repairs, and billing; manage parts and inventory; ensure compliance with standards and procedures.
• Collaborate closely with Sales teams and the group network to maximize added value services and customer loyalty.
• Ensure safety, quality, and regulatory compliance; support team development and engagement.
• Train and develop employees' skills; maintain professional relationships with suppliers and partners.
• Collaborate with Parts, Sales, and Administration departments.

Profile Sought

• Minimum of 3 years of experience in service management or operational management in the automotive industry.
• Relevant degree (administration, management, engineering) or equivalent; training in management and continuous improvement is appreciated.
• Proven leadership, excellent communication, customer service orientation, and ability to lead multidisciplinary teams.
• Proficiency with after-sales management tools (diagnostics, parts, warranty, scheduling, DMS/CRM) and performance analysis; results-oriented and problem-solving skills.
• Ability to analyze performance indicators and make strategic decisions.
• Excellent communication and problem-solving skills.
• Bilingual French-English preferred; ability to work in a dynamic environment and prioritize activities.
• Availability for flexible hours and adaptability to the operational needs of the network.

Required Skills

• Leadership and team engagement
• Organization, prioritization, and analytical skills
• Results orientation and planning ability
• Excellent interpersonal and communication skills

Working Conditions

• Full-time position
• Competitive salary based on experience
• Employee benefits in accordance with company policy, Life insurance
• Professional environment focused on operational excellence and technological innovation
• Integration into a growing automotive group with development opportunities and internal mobility
• Location: Quebec (on-site position)

Confidentiality Note

This process is strictly confidential. Only shortlisted candidates will be contacted.

If this position matches your profile and ambitions, if you see yourself in this framework and wish to take on this challenge within a dynamic group, contact our recruitment team through the company's internal channels.