Call Center Agent – Automotive Service

Location: Terrebonne, Quebec

Grenier Automotive is looking for a Call Center Agent to join its team and contribute to excellent customer service.

Responsibilities

• Schedule and confirm appointments for the service department (mechanical)
• Manage incoming service calls and provide first-level support
• Make outbound calls (promotional campaigns, maintenance reminders, etc.)
• Provide multichannel customer service (chat and Web request follow-up)
• Collaborate with the mechanical team
• Perform other related service tasks as needed

Skills and Experience Required

• Experience in automotive mechanical service (an asset)
• Excellent communication skills and customer focus
• Ability to work in a team and manage priorities
• Proficiency with office tools and call center applications (an asset)

Compensation and Benefits

• Salary: CAD 18.00 to 20.00 per hour, plus performance-based bonuses
• Benefits:
  • Life insurance
  • Travel insurance
  • Cafeteria
  • Sick leave
  • Continuing education
  • Employee discounts
  • Free parking

This position is an excellent opportunity to join a dynamic team in the automotive sector, with opportunities for development and ongoing training.